Booking policy:
Thank you for booking your appointment with Glamour Eyes Studio. We truly appreciate your business. Each of our artists works by appointment-only, time is important to us. We value your time and we hope you would value ours as well. Once a slot is reserved, others cannot book into your slot. In all fairness to our scheduled clients and time management, please read our booking policy to avoid any unfortunate incidents!
Last Minute Cancellation/Reschedule Policy
As a courtesy, please give us 24-48 HOURS notice of cancellation and reschedule so other clients may have the opportunity to schedule.
Same day or Less than 24-hour notice of Cancellation or Reschedule affects your artist and other clients' appointments; therefore will incur a fee of $25 to compensate for the loss of the slot.
We reserve the right to charge 100% of the scheduled services on No Shows.
After 3 last Minute Cancellation/Reschedule/No Shows with less than 24 hour notice, the service price will be charged up front during booking.
We want to ensure that we can provide all of our clients the service possible, for this reason, we please ask that you be on time to your appointments. Please try to arrive 5 minutes before your scheduled time to ensure you receive your full appointment time.
In the event you are running late please call to inform us so we may take any necessary action. However we will try our hardest to accommodate but there is no guarantee you will receive your full appointment time. It affects all the appointments after yours, please understand that if you arrive late, your artist will not be responsible for any premature shedding of lashes. Please be aware that if you are tardy 15 minutes or more we will have to reschedule your appointment.
Owed late fees will need to be paid before future appointments are reserved.
Appointment Management
Please register for an account for appointment management (i.e. need to reschedule, change an appointment or planning ahead).
To Reschedule, please click on your original appointment in the text reminder or email and click the "Reschedule" button instead of creating a new appointment. Please make sure to delete the ones that you don't need to avoid appointment duplications. Duplicate appointments may cause Last Minute Cancellation/Reschedule FEE if you forget to cancel before 24 hours!
We want to provide a relaxing experience for all our clients also due to safety considerations and limited space, children are not permitted in the salon.
Lash policy
If you experience an unusual shed (more than 6 per eye per day) within the first 5 days, please contact and send us a picture of your lashes, your artist will determine the cause and fix them for you. Please do not book another appointment online without contacting us! The time slots reserved are different therefore, you may need to pay for that slot that you have reserved on your own.
Fixing policy will not count towards:
Tardiness (due to your artist not having adequate time to work on your lashes).
Uncleaned lashes (ie. coming with your makeup such as eyeliner/mascara on your eyes will prevent glue to properly adhere therefore causing early shedding).
Work from other places (if you book a refill instead of starting fresh with a full set from our studio, please expect that products and techniques will be different. Please allow a couple of visits before you see the full result.
If you contact us after 5 days, it will be considered a Quick Fill option.
Cell phone use, talking or texting is strictly limited. Your eyes must be closed during the entire application. It could cause potential burning, if eyes are opened.
Please do not wear mascara or eyeliner on the top and bottom lashes when coming into your lash appointment. This makes cleaning extremely hard which could cause early shedding.
You have the option of receiving a patch test at least 48 hours prior to the procedure. If you waive the right to such a test you will be fully responsible for any consequence of any allergy that may occur associated to the application of Eyelash Extensions.